Any cancellation received within 14 days prior to arrival date will incur a charge of 50% of the booking value.
Any cancellation received within 7 days prior to arrival date will incur the full period charge.
Failure to arrive at your hotel will be treated as a No-Show and no refund will be given (Hotel policy).
On any special ocassion or peek season all cancellations made less than 72 hours prior to the arrival will be charged one-night retention of the reserved room rate.
Refunds for bookings made through the net banking/cash usually take 6-9 working working days.
Credit/debit card online refunds will only be made against credit/debit card bookings which may usually take around 10 to 15 working days.
The original receipt must be presented for any processing of the refund.
Credit/debit card cancellations will be charged 5% extra.